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Frequently Asked Questions

Electronic Cigarette

What is an E Cigarette?

E cigarettes, e cigs, electronic cigarettes and electric cigarettes are all the same thing, the equipment used during e smoking. Instead of lighting up a tobacco cigarette with a match or lighter and inhaling a combination of chemicals and by-products including both tar and carbon monoxide the e cigarette offers an alternative.

In simple terms an e cigarette is a device which contains a battery which powers a heating coil that in turn warms a flavoured e liquid which produces a vapour which may be inhaled and exhaled in the same way that the smoke from a traditional cigarette may be.

What is the cost?

The costs of electronic cigarettes vary depending on the type. Most beginner kits range from £15-£30, intermediate kits usually cost between £40-£60 and advanced kits costs £60 upwards.

In terms of the maintenance cost, this is relatively low as the only items that need to be purchased in the short-term are coils and E-Liquid.

Typically, coils last approximately two weeks. This is all dependent on frequency of use and the battery voltage. The higher the voltage the less the lifespan of the atomizer head will be.

Is it Safe to Smoke an E Cigarette?

The burning question. Until the government and the ruling bodies who govern these things raise a flag stating “Yes, absolutely, these are 100% safe, 100% healthy and 100% better than tobacco cigarettes” we aren’t allowed to say that either. There haven’t been enough studies over a long enough period of time as yet to determine absolutely (to the governing bodies anyway) that e cigarettes are 100% safe.

That said, we can offer you enough information here for you to make your own mind up. Firstly, look for a minute what an e cigarette contains and what a tobacco cigarette does. An e cig uses a propylene glycol base (commonly used and approved for food manufacturing amongst other things), flavourings and varying amounts of nicotine. Manufactured tobacco cigarettes such as those bought in packs of tens and twenties contain a wide range and number of chemicals proven to be harmful to health, including yet not limited to:

  • Arsenic
  • Cyanide
  • Lead
  • DDT (which is a banned insecticide)
  • Carbon monoxide
  • Tar
  • Butane (used to make lighter fluid)
  • Formaldehyde and many more.

E Liquid

What is an E Liquid?

An e liquid is the liquid used with an e cigarette. The e liquid produces the vapour that is inhaled when heated. It is the e liquid which contains a flavouring nicotine in varying levels (or nicotine free) and a base.

The base liquid is commonly made up from propylene glycol, a clear, tasteless and odour-free base liquid which is used in everything from food production and preservation and cosmetics. This is a completely non-toxic base.

There are a great number of e liquid flavours and strengths to choose from so that you may completely customise your e smoke experience.

What nicotine strength should I choose?

As a beginner vaper, we would recommend 12mg. This is to mimic the harshness of a cigarette and also to provide you with a similar amount of nicotine that you would get from a cigarette.

Why does the E-Liquid sometimes change colour?

When some e-liquids are exposed to air and light they sometimes change colour; this is perfectly normal. If the E-Liquid in your tank turns into a dark brown/black colour, you may need to change your tank or replace the atomizer head in the unit (if it is a replaceable clearomizer).

How long does a 10ml bottle of E-Liquid last?

A 10ml bottle should last you approximately 5-7 days, this is for an average user. A standard clearomizer/tank has a 2ml capacity and this often lasts a whole day for the average user.

Delivery Options

What are the delivery options?

We offer free UK delivery on all orders over £25 (second class delivery). In addition, we have First Class, Next Day and International Signed delivery options available.

The item I am looking for is out of stock, when will you have it in?

We receive new stock on a daily basis; however some items do take quite a while to arrive. The most popular items on our website are restocked very regularly, but certain items will take longer

What is the status of my order?

You can check the status of your order in your account on our website. Please note that you have to be registered to view this.

Once you place an order you will receive a confirmation order email, confirming the items ordered. Once your order is dispatched, you will receive an email that evening confirming that your order has been shipped.

How do I cancel my order?

If you wish to cancel your order please give us a call on 01772 379070. Please note: If cancelling your order by email, you must let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier – you can return the unused goods to us and you will be given a full refund (excluding postage costs).

What are your cut-off times for delivery?

Our cut-off time for same day dispatch is 2pm (GMT). We ship orders Monday-Friday. All orders made after 2pm on a Friday are shipped out on Monday evening.

Why is my order pending?

The payment for orders is processed through PayPal/Sage Pay and if there is something suspicious about the transaction PayPal/Sage Pay may hold the transaction. Normally, pending orders clear after a couple of hours but if you still think that your order is pending please get in touch with our customer service team.

Do you have a loyalty scheme?

Yes, we have a Rewards programme for our customers – please visit our rewards programme page for more information.

How do I use the products?

The majority of our beginner products are very straightforward to use and have online videos as well as instruction booklets that are useful should you need some help.

Which payment methods do you accept?

All our payments are processed via PayPal/Sage Pay. When you reach the payment stage of the order process you will have the option to either pay via your PayPal account or you can pay with a debit/credit card. PayPal processes the payment externally and no debit/credit card details are stored on our servers.

What name will appear on my bank statement?

Love Vaping LTD will be the name shown on your bank statement.

What is the cost of delivery?

Please see our delivery sections for information.

When will I receive my order?

Delivery times are dependent on the delivery method chosen. For UK orders, please allow up to 5 working days for orders to arrive except for Special Next Day orders. If your order has not arrived please call us on : 01772 379070.

For non-UK orders, please allow up to 25 working days, as there may be delays in the customs office of your country.