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Age Verification

Why do I need to verify my age?

If you make a purchase from, you may notice that we have added an age verification step to the checkout process.

This is because England, Wales and Scotland have introduced a law that prohibits the sale of e-cigarettes to under-18’s and we expect to see similar laws introduced in Northern Ireland soon.

When can I verify my age?

The good news is that if you have already created an account with us, you’ll only need to do this once. On any subsequent visits, simply log in, and we’ll remember that you’ve already verified your age.

How can I verify my age?

We can verify your age via the Electoral Roll, your Driving Licence or Passport.

Once you are logged into your account, you have three options to verify your age:

You will need to supply your full name and address as they appear on the Electoral Roll or Driving Licence or supply your full Passport Details.

This information will allow us to instantly confirm your age, and should not result in any delay to your order.

You can also speak with a member of our customer service team during their opening hours, who can talk you through the age verification process via the telephone.

Tel: 01772 379070

How will my details be used?

As part of our regulatory obligations to ensure our products are not sold to those under the age of 18, Vape & Go verify the age of our customers using Capita Identity Solutions (CIS).

CIS utilise the services of, amongst others, credit reference agencies to validate the customers supplied age details.  They do NOT conduct a credit check, but an ID check.

Whilst these searches will appear on a customers credit file, the searches are in no way detrimental to the customers credit worthiness or credit score and are not visible to other providers of services.

For more information

We appreciate your patience and support through this change. If you have any questions or issues during checkout, please don’t hesitate to contact us.

Tel: 01772 379070