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Product Warranty

Battery Information Card

Lithium-Ion batteries in electronic cigarettes are similar to the batteries used across the world in everyday devices like mobile phones and are considered safe, but there can be personal safety risks if used improperly. All Vape & Go batteries have gone through extensive testing and most models have a built-in protection circuit, but it is vital to keep the following points in mind to ensure that you are using your batteries safely.

  • Use the On/Off feature when your electronic cigarette is not in use.
  • Only use the charger supplied with your product. Different batteries use different chargers.
  • Never leave charging batteries unattended unless you are using a charging safety bag.
  • Never submerge batteries in water or expose to extremely low or high temperatures.
  • Safely dispose of batteries once they have reached their end of life (WEE Derivative).
  • Always carry loose batteries in non-conductive containers, plastic or cardboard are fine, and never with metal/metallic objects such as loose change or keys.

Stay safe and use common sense whilst using electronic cigarette batteries and you will not have any problems. If you need any additional safety information or general advice on the products you have bought from us please feel free to get in touch.

If a mains power socket is not supplied only use our range of masterplug adapters.

Batteries, Chargers and Variable Voltage Mods

These items come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return

E-Liquids and Drip Tips

Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.

Atomizers, Clearomizers and Cartomizers

Dead on arrival. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks

Disposable E Cigarretes

We will no longer cover Disposable E Cigarettes by any warranty for the following reasons:

 

Disposable devices are a consumable, oral products therefore for purposes of hygiene we cannot accept them back in returns for inspection.

 

Claims for a lack of taste cannot be validated by ourselves due to the hygiene reasons mentioned above and will no longer be covered by any warranty.

All puff counts are a guide from the manufacturer.